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Care Manager Training Initiative

Care Management Training Initiative

Upcoming HHUNY Training Workshop

We are excited to announce our upcoming training workshop ‘Introduction to Motivational Interviewing: Understanding the Role of MI in Patient Engagement and Care Management’ w/ Cheryl Martin and Gwen Olton.

Over the past few years there has been increased attention in motivational interviewing as an evidence-based practice that supports both engagement and change.
Motivational Interviewing (MI) is a “way of being with others” that can strengthen relationships and open the door to behavior change. MI is collaborative and empathic, while also recognizing and honoring the autonomy of every person. The person receiving the Care Manager’s support/guidance is viewed as the expert about her/himself and it is the Care Manager’s responsibility to evoke and listen deeply to the ideas and beliefs of that person. It is that person’s perspective and values that support the change that is being sought.
During this workshop participants will explore the common elements of Motivational Interviewing spirit/skills, trauma responsive care, and person-centered planning that support a safe and trusting environment. At a deeper level, the workshop will explore how the “way of being” of Motivational Interviewing engages others and guides them towards the changes/goals they are seeking.
Learning Objectives:
  1. Recognize and embrace the common elements of Motivational Interviewing (MI), person-centered planning, and trauma responsive care that support a safe and trusting environment in which engagement is possible.
  2. Promote the goal of wellness through shared decision-making and partnership.
  3. Understand the impact that a “way of being” can have on persons experiencing chronic health conditions, and on interactions with providers and other people.
  4. Practice the MI skills of OARS (open-ended questions, affirmations, reflections and summaries) that evoke the person’s DARN (Desire/dreams/hopes, Ability, Reason, Need).
  5. Demonstrate an ability to recognize change talk and to respond with MI skills that acknowledge and continue to build on the change talk.
  6. Explore how Motivational Interviewing can support the outcomes an individual is seeking for the people who are served.
Eligible Participants: HHUNY (Adult) Care Management Staff ONLY
Cost: This training workshop is free of charge. A light breakfast and lunch will be provided.
How to Register: Pre-registration is required. No walk-ins welcome. If you and/or your staff are interested in attending this workshop, please send the following information to
  • HHUNY Care Management Agency
  • Affiliated Health Home/Hub (e.g. BestSelf, Circare, Chautauqua County Department of Mental Hygiene, Huther Doyle)
  • Name (First and Last)
  • Primary Role/Function (e.g. Care Manager, CM Supervisor, Program Director, Outreach/Engagement Specialist, etc.)
  • Email Address
  • Name of Reporting Supervisor & Email Address
  • Preferred Session(s)* [1st, 2nd and 3rd Option] - click here for dates and times

*Slots will be filled on a first come, first serve basis. Priority will be given to individuals interested in attending sessions in their CMA’s hub/region.