We are here for you

During this challenging time for our community, HHUNY is still accepting new referrals for our care management program. Our care management agencies are offering support services by phone, text, video visits, and more, and they are implementing a variety of resourceful ways to meet the needs of Members. Click here to make a referral for care management services or call 1-855-613-7659 to obtain assistance by phone. As always, we value and appreciate our community partners!

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Mental Health Resources

During COVID-19

If you know of other resources please send links and files to askhhuny@hhuny.org


  • HHUNY PEER SERVICES: With a number of individuals staying home a sense of isolation is likely to be felt by many. To assist in maintaining connectivity and a social connection, NYCCP/HHUNY is making peer services available to the HHUNY network should you have members who are in need of a phone connection. The HHUNY peers are well trained and best prepared to assist with those in the community feeling anxious and alone. To request peer services, log into the Care Management portal and click on "Peer Support Services". Scroll down to the bottom of the Peer Support Services page and complete the online request form.
  • Shareable Resources on Coping with COVID-19, from Nat'l Institute of MH
  • New York has also launched a FREE MENTAL HEALTH HOTLINE (844-863-9314). Gov. Cuomo says more than 6,000 professionals signed up to field calls. The Emotional Support Line provides free and confidential support, helping callers experiencing increased anxiety due to the coronavirus emergency. The Help Line is staffed by volunteers, including mental health professionals, who have received training in crisis counseling.
  • NYS/Crisis Text Line 
    New York State has partnered with Crisis Text Line, an anonymous texting service available 24/7. Starting a conversation is easy. Text GOT5 to 741741 or call  1-800-273-TALK (8255).
  • Anxious about coronavirus?  The Crisis Line is available 24/7 by texting HOME to 741741 or message them on Facebook Messenger; you will be connected with a lived trained counselor. 
  • Affinity Place Warm Line Service
    If you are feeling like you need to talk to someone who understands what you are going through, please call our warm line. We are here to help. The Affinity Place Warm Line is staffed by Peer Support Specialists who understand that at times, it can be easier to talk to individuals who have had similar experiences. The warm line, which is operated 24 hours per day and 7 days per week, is 585-563-7470.
  • NEED TO TALK? Call Livingston County Mental Health at 585-243-7251 to talk to a Mental Health Therapist during this time of uncertainty. All calls are free and confidential.
  • How to Prepare for a Video Appointment with Your Mental Health Clinician
  • Take Ten -  Tips and fun for Care Managers from CCDMH/HHUNY
  • Ten Ways to Take Ten - Tips on how to infuse self-care throughout your  work day! (CCSI)
  • Managing Stress and Anxiety (CDC)
  • Coping With Stress During Infectious Disease Outbreaks (SAMSHA Flyer)
  • Talking to Children About Coronavirus
  • Thanks so much to Elizabeth Meeker and the CCSI Team, who pulled together this excellent resource on managing stress. We hope you’ll take a few minutes to check it out – and pass it on to anyone you think would find it helpful. Look for more tips and resources designed to help us all keep focused, calm and connected during this uncertain time.
  • Mindset Shift During a Pandemic