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COVID-19 Resource Page

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If you are are concerned that you may have symptoms of COVID-19 (the CDC says symptoms are fever, cough, shortness of breath), please call your primary physician before seeking medical attention. Do not go to the emergency room unless you are in need of emergency assistance. If so, please contact the emergency room in advance so clinicians are prepared to protect themselves and other patients.

  • CORONAVIRUS SANITY GUIDE - Designed for healthcare workers to help cope with stress, fear, and anxiety.
  • FIDELIS MEMBERSStarting April 1, 2020, in response to the COVID-19 emergency, Teladoc is offered as a new online option for Fidelis Care Medicaid, Child Health Plus, Essential Plan, Health and Recovery Plan (HARP), Medicare Advantage, and Dual Advantage members. Through Teladoc, members can access online care by phone or video, from board-certified, NY State-licensed doctors, 24 hours a day, 7 days a week. Read more.

HH Consent FAQ provides clarification to Health Homes Serving Adults, Health Homes Serving Children, and Care Coordination Organization/Health Homes regarding verbal and written consents obtained during the COVID-19 State of Emergency.
This update along with other documents, guidance, and resources can be found on the Medicaid Health Homes - Comprehensive Care Management webpage under IMPORTANT : COVID-19 Guidance and Updated Materials at:
Please direct any questions you may have to one of the following Health Home BMLs:
For Health Homes Serving Adults:
For Health Homes Serving Children:
For CCO/HHs:




    Effective March 17, 2020, Social Security offices will only offer phone service.   ** Online Services Remain Available **
    All local Social Security offices will be closed to the public for in-person service starting Tuesday, March 17, 2020. This decision protects the population we serve  — older Americans and people with underlying medical conditions—and our employees during the Coronavirus (COVID-19) pandemic. However, we are still  able to provide critical services.

FOODLINKFood-insecure households can access Emergency Food Supply Boxes in the weeks ahead. To find a distribution center call 2-1-1, text 898-211, call Foodlink at (585) 721-1720 or visit:   (Counties covered): Allegany, Genesee, Livingston, Monroe, Ontario, Orleans, Seneca, Wayne, Wyoming, and Yates counties) 

COVID-19: Grocery, Pharmacy and Meal Home Delivery Options to help you continue practicing social distancing. The CDC recommends staying home as much as possible and considering using safer alternatives including mail-order or delivery services for medications that are used regularly and grocery delivery service.  Each vendor on this list has a link to their website to give you more information about their programs.