We are here for you

During this challenging time for our community, HHUNY is still accepting new referrals for our care management program. Our care management agencies are offering support services by phone, text, video visits, and more, and they are implementing a variety of resourceful ways to meet the needs of Members. Click here to make a referral for care management services or call 1-855-613-7659 to obtain assistance by phone. As always, we value and appreciate our community partners!

Font Size: A+ | Reset | A-

COVID-19 Resource Page

      Click for:   
         Inspirational Cards

If you are are concerned that you may have symptoms of COVID-19 (the CDC says symptoms are fever, cough, shortness of breath), please call your primary physician before seeking medical attention. Do not go to the emergency room unless you are in need of emergency assistance. If so, please contact the emergency room in advance so clinicians are prepared to protect themselves and other patients.

  • GOVERNOR CUOMO DAILY BRIEFINGS (on Facebook) - Summary of the most critical items during the COVID-19 crisis
  • CORONAVIRUS SANITY GUIDE - Designed for healthcare workers to help cope with stress, fear, and anxiety.
  • FIDELIS MEMBERSStarting April 1, 2020, in response to the COVID-19 emergency, Teladoc is offered as a new online option for Fidelis Care Medicaid, Child Health Plus, Essential Plan, Health and Recovery Plan (HARP), Medicare Advantage, and Dual Advantage members. Through Teladoc, members can access online care by phone or video, from board-certified, NY State-licensed doctors, 24 hours a day, 7 days a week. Read more.




  • https://www.ssa.gov/coronavirus/ 
    Effective March 17, 2020, Social Security offices will only offer phone service.   ** Online Services Remain Available **
    All local Social Security offices will be closed to the public for in-person service starting Tuesday, March 17, 2020. This decision protects the population we serve  — older Americans and people with underlying medical conditions—and our employees during the Coronavirus (COVID-19) pandemic. However, we are still  able to provide critical services.

FOODLINKFood-insecure households can access Emergency Food Supply Boxes in the weeks ahead. To find a distribution center call 2-1-1, text 898-211, call Foodlink at (585) 721-1720 or visit: https://foodlinkny.org/where-to-find-foodlinks-emergency-food-supply-boxes/   (Counties covered): Allegany, Genesee, Livingston, Monroe, Ontario, Orleans, Seneca, Wayne, Wyoming, and Yates counties) 

COVID-19: Grocery, Pharmacy and Meal Home Delivery Options to help you continue practicing social distancing. The CDC recommends staying home as much as possible and considering using safer alternatives including mail-order or delivery services for medications that are used regularly and grocery delivery service.  Each vendor on this list has a link to their website to give you more information about their programs. 

VETERANS SERVICES: Free supplies from Veterans Outreach Center'sQuartermaster Program. Free food and hygiene kits, while supplies last. Hours of Operation: Monday – Friday, 10:00 a.m. to 3:00 p.m.


  • The Stone Soup Project is comprised of Upstate New York distilleries, wineries and other small businesses from Rochester to the Finger Lakes who have come together to make hand sanitizer for Upstate New York communities. Place an order: https://www.unystonesoup.com/organisations
  • Black Button Distilling is now making hand sanitizer.  This is available to hospitals and at-risk communities; doctors, paramedics, nursing homes, first responders, daycares, homeless shelters, foster care facilities, rehabilitation facilities, medical clinics and other high ricks populations should use the link below and password to place there order. Deliveries will flow as fast as possible.  Password: BBDcovid19 (password is case sensitive)

HHUNY PEER SERVICES: With a number of individuals staying home a sense of isolation is likely to be felt by many. To assist in maintaining connectivity and a social connection, NYCCP/HHUNY is making peer services available to the HHUNY network should you have members who are in need of a phone connection. The HHUNY peers are well trained and best prepared to assist with those in the community feeling anxious and alone. To request peer services, log into the Care Management portal and click on "Peer Support Services". Scroll down to the bottom of the Peer Support Services page and complete the online request form.